Refund Policy
Last updated: July 28, 2026
14-Day Satisfaction Guarantee
AdCreativeKit offers a 14-day satisfaction guarantee on eligible digital product purchases.
If your purchase is not what you expected, you may request a refund within 14 calendar days of the original purchase date by emailing support@adcreativekit.com.
To help us locate and process your request, please include:
The email address used for the purchase
Your order number or payment receipt
The name of the product purchased
A brief explanation of why the product did not meet your expectations
Downloading or accessing the digital files does not automatically make you ineligible for the 14-day satisfaction guarantee.
What the Guarantee Covers
The guarantee applies to the digital product purchase itself. For example, you may contact us if:
The product is materially different from its description
You experience technical problems accessing or using the files
The included materials do not meet your reasonable expectations
You accidentally purchased the same product more than once
Please contact us first if you experience an access or technical problem. We will make a reasonable effort to resolve the issue promptly.
Advertising Results Are Not Guaranteed
AdCreativeKit provides editable marketing templates, creative resources and campaign-planning materials. We do not guarantee specific advertising results, revenue, return on ad spend, conversion rates, sales, profitability or approval by any advertising platform.
A refund request cannot be based solely on an advertising campaign failing to achieve a particular performance result.
Refund Abuse and Ineligible Requests
We reserve the right to decline a refund request when:
The request is submitted more than 14 calendar days after purchase
The customer has violated the product license or redistributed, resold or shared the files
There is evidence of fraud, payment abuse or repeated purchasing and refunding
The customer provides incorrect or insufficient order information and the purchase cannot be verified
Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.
Refund Processing
Approved refunds will be sent to the original payment method. Depending on the payment provider or financial institution, it may take approximately 5–10 business days for the refund to appear.
Contact Us
For refund requests or questions about this policy, contact: